Refund & Return Policy

Last updated: November 24, 2025

At My IPTV, we want you to be completely satisfied with your purchase. This policy outlines our refund and return procedures.

Return Period

You may return most items within 30 days of delivery for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, items must:

• Be in original condition
• Include all original packaging and accessories
• Not show signs of use or damage
• Include proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Digital products or downloadable content
• Personalized or custom-made items
• Perishable goods
• Items marked as final sale or clearance
• Gift cards

How to Initiate a Return

To return an item:

1. Contact our customer support with your order number
2. Provide reason for return and photos if applicable
3. Wait for return authorization and instructions
4. Ship the item back within 7 days of receiving authorization
5. Use a trackable shipping method

Return Shipping Costs

• Defective or incorrect items: We cover return shipping costs
• Change of mind returns: Customer is responsible for return shipping costs
• International returns: Customer is responsible for all shipping costs and customs fees

Refund Processing

Once we receive and inspect your return:

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable (except for defective items)
• You will receive an email confirmation when your refund is processed

Exchanges

We currently do not offer direct exchanges. If you need a different item:

1. Return the original item for a refund
2. Place a new order for the desired item

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange a replacement or full refund
• Return shipping will be covered by us

Late or Missing Refunds

If you haven't received your refund after the processing period:

1. Check your bank account or payment provider
2. Contact your credit card company (processing may take additional time)
3. Contact us if you still haven't received your refund

Cancellations

Before Shipping:

• Orders can be cancelled free of charge
• Full refund will be issued

After Shipping:

• Follow our standard return process
• Return shipping costs may apply

Digital Products

Sales of digital products are final. Refunds may be issued in exceptional circumstances at our discretion:

• Technical issues preventing access
• Product significantly different from description
• Duplicate purchase

Subscription Services

• Subscriptions can be cancelled at any time
• No refunds for partial subscription periods
• Access continues until the end of the current billing period

Chargebacks

Initiating a chargeback instead of contacting us may result in:

• Account suspension
• Denial of future orders
• Legal action for fraudulent chargebacks

Please contact us first to resolve any issues.

Exceptions

We reserve the right to refuse returns that don't meet our policy requirements or appear to be fraudulent or abusive.

Contact Us

For return or refund questions, please contact us at:

• Email: [Your contact email]
• Website: My IPTV

We typically respond within 24 hours on business days.

This policy is effective as of November 24, 2025.